Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn’t quite right, returns and exchanges are available within 30 days of delivery, and we cover the cost of return shipping.

To be eligible, items must be unworn, unused, and returned in the same condition you received them. Proof of purchase is required.

To start a return or exchange, email us at hola@antiguathreads.com with your order number. Once approved, we’ll send you a prepaid return label and simple instructions for sending it back.

If you’re returning for a refund rather than an exchange, please note that the original shipping cost you paid is not refunded. Only the price of the item itself is returned to you.

Not sure about sizing? Check our size guide before you order, or email us. We’re always happy to help you get it right the first time.

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Damages & Issues

We take a lot of pride in what we make. If your item arrives damaged, defective, or incorrect, let us know right away and we’ll make it right at no cost to you.

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Made-to-Order & Custom Items

Because some of our pieces are made specifically for you, custom and made-to-order items are final sale and not eligible for return or exchange.

If you’re unsure about sizing, fit, or details, we’re always happy to help before you order.

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Refunds

Once we receive and inspect your return, we’ll let you know whether it’s been approved. Approved refunds are issued to your original payment method within 10 business days, minus original shipping. Depending on your bank or card provider, it may take a little longer to appear.

If you haven’t seen your refund 15 business days after approval, reach out to us at hola@antiguathreads.com and we’ll track it down.