Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn't quite right, we accept returns and exchanges within 30 days of delivery.

To be eligible, items must be unworn, unused, and returned in the same condition you received them. Proof of purchase is required.

Return shipping is paid by the customer. This applies to both returns and exchanges. We don't provide prepaid return labels — you're welcome to use any carrier you like.

If you're returning for a refund rather than an exchange, please note that the original shipping cost you paid is not refunded. Only the price of the item itself is returned to you.

To start a return or exchange, email us at hola@antiguathreads.com. Once approved, we'll send simple instructions for sending it back.

Not sure about sizing? Check our size guide before you order, or email us — we're always happy to help you get it right the first time.

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Damages & Issues

We take a lot of pride in what we make. If your item arrives damaged, defective, or incorrect, let us know right away and we'll make it right at no cost to you — including return shipping.

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Made-to-Order & Custom Items

Because some of our pieces are made specifically for you, custom and made-to-order items are final sale and not eligible for return or exchange.

If you're unsure about sizing, fit, or details before ordering, we're always happy to help beforehand.

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Refunds

Once we receive and inspect your return, we'll be in touch to let you know whether it's been approved. Approved refunds are issued to your original payment method within 10 business days, minus original shipping. Depending on your bank or card provider, it may take a little longer to appear.

If you haven't seen your refund after 15 business days from approval, reach out to us at hola@antiguathreads.com and we'll track it down.